Q. What Are My Payment Options?
A. We accept Visa, MasterCard, Discover, American Express and PayPal.Q. Can I Pay For My Order with PayPal?
A. Yes, you can pay for your order with PayPal. Take a look at How to Pay with PayPal for more information.Q. How Do I Place an Order?
A. To place an order, go to the product table that contains what you are looking for and narrow down your choices by picking the features that are important. Once you are down to the product(s) that you want, scroll down to the table and enter the number that you want to buy. Click the Add to Cart button.Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the Cart button at the top of the website. You can either register (New Users), login (Exisiting User) or purchase using GUEST CHECKOUT. Once you have completed this short process, you’ll be back on the website home page again. Click the cart button and you will enter the checkout sequence. Follow the sequence—the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.
For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to Call us at 1-866-939-7717. Mon-Fri 8am - 4pm EST
Q. Do I Have to Have An Account to Order from You?
A. You do not need an account to order from us. You can order using guest checkout.Q. What Is Your Shipping Policy?
A. Our shipping policy states:No shipping and handling is charged to customers for standard ground delivery on all orders.
UPS and (USPS or CANADA POST) is our primary parcel carrier and we use a variety of carriers for LTL shipments. You can choose the shipping method on all orders before checkout. We do not ship on customer account.
Title and risk of loss pass to customer upon tender of shipment to carrier.
Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.
Expedited Shipping Rules
To qualify for expedited shipping, IAP (IndustrialAutomationParts.com) must receive your order before 1pm (EST) Monday–Friday. IAP (IndustrialAutomationParts.com) does not offer Saturday delivery. All expedited orders must weigh less than 100 lbs, and not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day. If you have any questions please call our customer service department at 1-866-939-7717. Mon-Fri 8am - 4pm EST
Q. Where Do You Ship from?
A. IAP (IndustrialAutomationParts.com) stocks all items out of 2 warehouses strategically located across the USA and CANADA.
Here is a list of our distribution centers:
- PLATTSBURGH
- MONTREAL
Q. What Is your Return/Exchange Policy?
A. Except as otherwise described below, if you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.From time to time, due to market conditions, certain products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions and offer you the option to cancel your order.
Returned items must be in the original packaging. If a product is sold as ''FACTORY SEALED '' , it needs to be returned the same way.
All returns must include a return authorization (RA) number that can be obtained by contacting IAP (IndustrialAutomationParts.com) Customer Service Department at 1-866-939-7717. Mon-Fri 8am - 4pm EST Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.
Returns received at IAP (IndustrialAutomationParts.com) without a RA number may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.
Q. How Do I Make a Return?
A. Simply click “Return Items” on your Order Detail page any time, day or night. We’ll email you a printable shipping label and a return authorization number right away. The return will be noted in your account so you can track it.Alternatively, if you would like, you can call our Customer Service Department at 1-866-939-7717. Mon-Fri 8am - 4pm EST to help walk you through the return process and send you a shipping label and a return authorization number. Our customer service hours are Monday through Friday from 8 a.m. to 4 p.m. (EST)
Q. When Will My Order Be Billed to My Credit Card?
A. Items are billed to your credit card when they are shipped. In the rare occasion that some of your items ordered are not in stock, we will only bill you for the part of the order that we can ship. In these cases, you will see multiple charges as the items are shipped to you as soon as they arrive in our warehouse.Q. What Do I Do If I Receive Damaged Goods?
A. We would rather this never happened, but if it does, call our Customer Service Department at 1-866-939-7717. Mon-Fri 8am - 4pm EST or email us at parts@industrialautomationparts.com We will help correct the situation by sending you a new item or processing a refund and we’ll give you all of the info you need to return the damaged item at our expense.Q. How Do I Get Taken Off Your Mailing List?
A. Recipients of our e-mail marketing messages can unsubscribe from receiving future promotional e-mails in three different ways. You can request to be unsubscribed by: following the unsubscribe instructions at the bottom of each promotional email, or using the Contact Customer Service form and submitting an inquiry with the "Unsubscribe" category option, or calling us directly at 1-866-939-7717. Mon-Fri 8am - 4pm EST and request to be unsubscribed.Q. How Do I Enter a PO Number?
A. When you are going through the Checkout process, you will come to a screen that is labeled Review and Submit Your Order. In the middle of that screen, you’ll see a boxed field with “Purchase Order # (for customer reference)” before it. This field is there for your convenience. Enter whatever information you need to reference your PO System. Whatever you enter into this field will show up in your confirmation, invoice and packing list. Hopefully, this will help you remember what you ordered!Q. Is There a Retail Store I Can Go To?
A. Sorry, no. You can only reach IAP (IndustrialAutomationParts.com) on the internet or by calling us at 1-866-939-7717. Mon-Fri 8am - 4pm ESTQ. What Is The Warranty on Your Products?
A. IAP (IndustrialAutomationParts.com) warrants any product purchased for use in business or resale against defects in workmanship or materials under normal use for a period of one year from the date of purchase. Any product determined by IAP (IndustrialAutomationParts.com) to be defective in material or workmanship and returned to IAP (IndustrialAutomationParts.com) shipping costs prepaid will, at IAP's (IndustrialAutomationParts.com) option, be repaired or replaced or the purchase price refunded.For information on a specific manufacturer’s warranty, please contact IAP (IndustrialAutomationParts.com) at 1-866-939-7717. Mon-Fri 8am - 4pm EST